Policies

Gym:

You agree to abide by the rules of conduct, behaviour, dress code, equipment usage and use of services that are displayed within the CrossFit Kaali Box (Gym) and those that have been provided to you.

Pay in Person:

If you wish to pay in person instead of making an online payment, you can choose the Pay in Person option during Checkout. Your order will not be completed until you make a payment in person at our CrossFit Box. It is your responsibility to visit the CrossFit Box location during regular operating hours and make the payment. You will not be allowed to avail any membership facilities until the payment has been made.

Online Payment:

After making an online payment, you will receive an email with your order details and the order status. Once your order has been processed, you will receive communication from our side on the next steps via your registered email, or in the event of a Guest checkout, the email address that you provided. If you wish to receive a detailed invoice, please let us know after making the payment, and we will generate a detailed invoice for you.

If you would like your invoice to be generated to a specific beneficiary instead of yourself, after you make your payment online, you should contact us via WhatsApp / Email (details in Contact Us page) and let us know the specific details. CrossFit Kaali will generate a different invoice for you.

If you have any issues (payment declined, incorrect amount charged, issued refund not received) with our online payment method, please reach out to us via WhatsApp / Email, details of which are available in the Contact Us page, and we will try to resolve your issues as quickly as possible.

Online payments made through crossfitkaali.com are generally non-refundable. If you make a payment in error, you should go to the Contact Us page, and explain the situation to us via WhatsApp / Email. CrossFit Kaali reserves the right to do a full / partial / no refund.

If you accidentally make a payment for multiple memberships, you should go to the Contact Us page, and WhatsApp / Email us the Order details. If you checkout as a Guest without registering and you don’t have your order details, then you can send us your name and details of the amount charged along with the memberships that you accidentally signed up for. We will issue a refund within 5 working days.

Website:

The content of the pages on this website are for your general information and use only. All content is subject to change without notice.

Neither CrossFit Kaali nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found on this website. Where we, CrossFit Kaali, make our best endeavours to avoid errors, you acknowledge that such information on this website may from time to time contain inaccuracies and we expressly exclude liability for any such situation where this may occur.

Your use of any information or materials on this website is entirely at your own risk, for which CrossFit Kaali shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to CrossFit Kaali. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that CrossFit Kaali endorses the website(s). CrossFit Kaali has no responsibility for the content of any linked website(s).

You may create a link to this website from another website or document. We have the right to ask you to take down the link at any point if we don’t approve of the usage.

1. Membership fees are non refundable, and non usage of the gym facilities / services will not allow for early termination of the membership nor will it warrant a refund of any type. Non usage of the gym will not affect any payment terms and conditions. CrossFit Kaali is not responsible for your level of usage of the gym. It is also not the responsibility of CrossFit Kaali to notify you of your non usage.
2. CrossFit Kaali can place your membership on Time Hold with an additional fee of ₹ 1,500.  Time Hold is for a minimum period of 2 weeks and a maximum of 2 months for annual memberships. Requests for temporary Time Hold must be done in person.
3. If a member chooses, he/she can  transfer membership to another person who will fulfill the remaining membership term with an additional fee of ₹ 2,500/-.
4. CrossFit Kaali may at their discretion block access to any member or terminate any membership agreement without notice for any non-compliance of this agreement or any behaviour or action that they deem inappropriate.

Website:

At CrossFit Kaali we take your privacy seriously.

• Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. We also use cookies to keep track of cart contents while you’re browsing our site.
• Embedded content from other websites: Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
• Data collection: While you visit our site, we’ll track products that you’ve viewed, location, IP address, and browser type. When you make a payment on our website, we will ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to send you information about your account and order, to respond to your requests, including refunds and complaints, process payments and prevent fraud, set up your account on our website, comply with any legal obligations we have, such as calculating taxes, sending you marketing messages, if you choose to receive them. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
• Access to your data: Members of our team have access to the information you provide us. Our team members will have access to order information like what was purchased, when it was purchased, and customer information like your name, email address, and billing information.
• Sharing your data: If you request a passwod reset, your IP address will be included in the reset email. We may share your information with third parties, like Razor Pay, who help us provide a payment gateway for our services.
• Data retention: For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
• Your data rights: If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
• Marketing Communication: If you are a member or if you register yourself on our website, we may send you marketing emails from time to time. If you do not wish to receive email, SMS or mail correspondence from us regarding your membership, special offers, promotions or your health then please send us an email or letter confirming that you wish to unsubscribe from such methods of communication.
• Payments: We accept payments through Razor Pay. When processing payments, some of your data will be passed to Razor Pay, including information required to process or support the payment, such as the purchase total and billing information. Please see the Razor Pay Privacy Policy for more details.

Gym:

CrossFit Kaali is equipped with Video Surveillance technology. Surveillance videos are constantly recorded for the security of the gym and the Video Surveillance can be remotely viewed at any time by the gym operator and/or security provider.